Actionable feedback framework

How to use

(1) Fill in each area of the framework. Start with the outcome - the result we're aiming for / need we're meeting / problem we're solving. What are we aiming for? Begin with this each time.

(2) Include how we're measuring the outcome. Even if we don't know what 'success' looks like yet, include some key indicators.

(3) Write down or visualise options / directions we could go in. There must be at least two, they have to be different and they have to be genuinely feasible. Feel free to link to these if they're in digital form somewhere.

(4) List any relevant constraints. Note if these rule out any otherwise obvious approaches

(5) Decide which option would give the best results and write down your rationale. Take a position even if you're not the ultimate decision maker.

(6) Key point: Explain your decision and ask for feedback on your reasoning.

That's it. This simple method shifts a conversation from a confusing mess of opinions and preferences, to a focused discussion with actionable feedback.

Seeking feedback on work is a subtle trap. The majority of people won't dive in deep enough to build understanding. They'll simply share their personal preferences: "I like this but not that."

I see this particularly in teams that are trained to explore multiple options for any given piece of work. People share the options they've explored but stop there. Gathering opinions on options leads straight to confusion.

Get feedback on decisions, not opinions on options.

Have questions? Need help? Reach out